robbin arcega

Yelp Waitlist

Yelp, 2019
My Responsibilities

UX research, UX writing, sketching, prototyping in Marvel, polishing in Sketch, handoff.

Key Outcomes

Increase of Yelp Waitlist usage and overall Yelp users through fine-tuned content.

Timeline & Team

3 sprints (UX discovery, ideation, handoff) with product management, engineering, and UXR teams.

Background

Yelp Waitlist is a restaurant feature that can be accessed via a physical kiosk, or through the Yelp app, to join a waitlist. We wanted to add a “view list” function to “place in line”.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.