robbin arcega

Yelp Waitlist

Yelp, 2019
My Responsibilities

UX research, UX writing, sketching, prototyping in Marvel, polishing in Sketch, handoff.

Key Outcomes

Increase of Yelp Waitlist usage and overall Yelp users through fine-tuned content.

Timeline & Team

3 sprints (UX discovery, ideation, handoff) with product management, engineering, and UXR teams.


Yelp Waitlist is a restaurant feature that can be accessed via a physical kiosk, or through the Yelp app, to join a waitlist. We wanted to add a “view list” function to “place in line”.

Static and dynamic content editing

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How to customize formatting for each rich text

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