Once you've joined a restaurant's waitlist, what do you do to pass the time? On this journey, we learn about what diners care about when they're on a waiting list for a busy restaurant. The result: a "parties ahead of you" feature added to the Yelp Waitlist.
Notable assets: Customer journey map, low fidelity sketches
Folks who have worked in a restaurant: this may feel terribly familiar. We interviewed restauranteurs around the country to learn how they keep track of servers and their tables. A "shift assignments" feature and discovery of "time stamps" ensues.
Notable assets: UX research, low/mid fidelity sketches
As humans, we sometimes end up stuck in our old ways. In this case, we ended up with the Teach Hub stuck in-between brand refreshes. Working closely with content strategy and product marketing, we redesigned the Teach Hub into the Teaching Center.
Notable assets: UI mocks, localization explorations