Note: Some assets have been altered for NDA reasons, but the design processes remain true.
Folks who have worked in a restaurant: this may feel terribly familiar. We interviewed restauranteurs around the country to learn how they keep track of servers and their tables. A "shift assignments" feature is explored, and has since been shipped.
UX research, UI concept.
Once you've joined a restaurant's waitlist, what do you do to pass the time? On this journey, we learn about what diners care about when they're on a waiting list for a busy restaurant. The result: a "parties ahead of you" feature added to the company's Waitlist app.
Customer journey map, low fidelity sketches
As humans, we sometimes end up stuck in our old ways. In this case, we ended up with the Teach Hub stuck in-between brand refreshes. Working closely with content strategy and product marketing, we redesigned the Teach Hub into the Teaching Center.
UI mocks, localization explorations